I have recently lost my hair due to chemotherapy and went to Profiles by Kristin for a wig. Long story short, the wig did not fit properly and I couldn't wear it. My plan was to just donate it to another cancer patient and wear a baseball cap. When Profiles called me for a follow-up they insisted I come in to try to resolve my problem. Kristin (owner) and Jen (immensely talented hair technician)embraced my situation (and me too) with such professionalism and compassion and kindness it was amazing. In two days I had a new wig that actually fits, and new friends as well. I highly recommend Profiles by Kristin for cancer patients and anyone with hair loss issues for any other reason as well.